Shop employees encounter knife threats and harassment, with 54% indicating regular abuse. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to increasing retail abuse. The increase in harassment follows a series of incidents recorded across the sector this autumn.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC opens a new store in Oslo, praised by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are assessing staffing levels and education in response. Staff unions call for stronger protection measures as cases climb.